Refund Policy – ThemeCave
At ThemeCave, we aim to deliver high-quality HTML5 templates and setup services that meet your expectations. While we are confident in the quality of our products, we understand that issues may occasionally occur. This policy outlines the conditions under which refunds may be issued and how the process works.
1. Eligibility for Refund
You may request a refund under the following circumstances:
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Corrupted or Unusable File – You purchased a template and, upon downloading, find it is corrupted, incomplete, or cannot be used as intended.
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No Access or Download – You have not downloaded or accessed the purchased template, and you submit your refund request within 14 calendar days of the purchase date.
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Service Not Rendered – You purchased an add-on service (e.g., hosting setup, logo design, content creation) that has not yet been started by our team.
2. Non-Refundable Situations
Refunds are generally not provided in the following cases (although each case is reviewed individually):
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Change of Mind – If you decide you no longer want the template after purchase or are dissatisfied without a technical issue.
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Downloaded or Accessed Product – If the purchased template has been successfully downloaded or accessed and is functional.
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Completed Services – Add-on services (e.g., content writing, hosting setup, logo design) once delivered or substantially completed.
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Late Requests – Refund requests submitted more than 14 calendar days after the purchase date.
3. How to Request a Refund
If you believe you are eligible for a refund, please contact us at support@themecave.com with:
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Order Number – The unique reference for your purchase.
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Reason for Refund – A clear explanation of the issue.
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Supporting Evidence – Screenshots, error messages, or other documentation showing the problem, if applicable.
4. Refund Process
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We will review your request within 3–5 business days of receiving it.
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If approved, the refund will be issued to the same payment method used for the purchase.
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Processing times for the funds to appear in your account may vary depending on your bank or payment provider.
5. Alternative Resolutions
If your situation does not qualify for a refund but you are unhappy with your purchase, we may, at our discretion, offer:
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An exchange for another template of equal value.
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Store credit to be used for future purchases.
We are committed to providing a fair and positive experience for our customers and will work with you to resolve any genuine concerns.
Last Updated: September 10, 2025
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